Shipping policy

Effective Date: July 1, 2023

Welcome to Sewer Gear Guru! This Shipping Policy outlines important information about our shipping practices and procedures. We are committed to providing you with a seamless shopping experience, and we want to ensure that you are well-informed about our shipping process.

1. Processing Time:

Orders are typically processed within 1 business day from the date of purchase. Please note that processing times may vary during peak seasons or promotional events. Once your order is processed, you will receive an email confirmation with tracking information.

2. Shipping Methods and Rates:

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 7-10 business days.
  • Expedited Shipping: Estimated delivery within 5 business days.

Shipping rates are calculated based on the weight, destination, and selected shipping method. Shipping rates will be displayed at checkout before you complete your purchase.

3. Domestic and International Shipping:

We currently offer shipping to both domestic and international destinations. Please note that delivery times for international orders may vary based on the destination and customs processing times.

For international orders, please be aware that you may be responsible for customs duties, taxes, or other fees imposed by your country's customs authority. These fees are not included in the total cost of your order and are your responsibility.

4. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and estimate its delivery date. Please note that tracking information may take a short time to become available after your order is processed.

5. Order Changes and Address Corrections:

If you need to make changes to your order or correct the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

6. Undeliverable or Returned Packages:

In the event that a package is returned to us as undeliverable due to an incorrect address, unclaimed package, or other issues, we will contact you to determine the best course of action. Additional shipping charges may apply to reship the package to the correct address.

7. Delays and Unforeseen Circumstances:

While we make every effort to ensure timely deliveries, there may be unforeseen circumstances that could lead to shipping delays, such as weather conditions, customs inspections, or carrier disruptions. We appreciate your understanding and patience in such situations.

8. Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact our customer support team:

  • Email: info@sewergearguru.com
  • Phone: 208-951-7001
  • Operating Hours: 8am to 5pm Central Time U.S.

Thank you for choosing Sewer Gear Guru for your shopping needs!

Sewer Gear Guru 
www.sewergearguru.com